Frequently Asked Questions

Below is a list of our most frequently asked questions. This is a great resource for answering most common issues and questions about “eBooks” in general. If you have an inquiry about the contents of a specific eBook‚ please contact the eBook’s author directly. The best way to contact the eBook’s author is by email‚ which you’ll find on the website page on which the eBook is featured. However if you’re unable to locate it‚ please contact us directly for the details.

Here are your questions answered…

» What exactly is an “eBook”?
» Can I get a hard copy version of an eBook?
» What payment methods do you accept?
» I do not want to pay online — can I send a check or money order to you or ClickBank?
» How much is the eBook in my currency?
» Is my order information safe?
» How and when will my purchase be delivered?
» Do I need special software to download and then read the eBook?
» What if I have problems with downloading the eBook?
» How can I get a refund if I’m not satisfied with my purchase?
» After I order‚ will the eBook’s author answer my questions?
» Can I share the eBook with my family and friends?
» How can I contact you?

What exactly is an “eBook”?

An eBook is an electronic (or digital) version of a book (the word eBook is short for “Electronic Book”!). EBooks can be downloaded straight to your computer whilst connected to the internet. The eBooks promoted by LifeWise Books are PDF (Portable Document Format) files. You can open and read them on your computer screen‚ or print them out and read them away from your computer just like a regular book. You can open and read PDF eBooks on both Windows and Macintosh formatted computers.

Can I get a hard copy version of an eBook?

No‚ the eBooks promoted by LifeWise Books are only available as digital books‚ i.e. in electronic format‚ as PDF files. However this means that you won’t wait for delivery — you can receive the information immediately. Furthermore if you prefer reading from paper (away from your computer)‚ you can always print out the eBook!

What payment methods do you accept?

Payment transactions are processed by ClickBank®. They currently accept the following credit and debit cards: Visa‚ Visa Debit‚ MasterCard‚ Master Debit‚ American Express‚ Discover‚ Diners Club and JCB. ClickBank® also allows you to pay via your PayPal® account. They also accept online payment via your personal or business checking account (for U.S. bank accounts only).

I do not want to pay online — can I send a check or money order to you or ClickBank?

No. The eBook authors only accept payment through ClickBank and ClickBank only accepts payment by credit/debit card through their secure online order form. They also accept payments via their secure online order form by checks (for U.S. bank accounts only) and PayPal for most eBooks.

How much is the eBook in my currency?

The eBooks are priced in US Dollars. If you’re ordering from outside the USA‚ and want to know what the approximate price will be in your own currency‚ visit The Universal Currency Converter and follow the instructions provided.

Is my order information safe?

In a word… YES! All orders are securely processed by ClickBank®. They are one of the largest‚ most trusted and most secure internet order processing firms in the world. ClickBank® use sophisticated international fraud control programs to screen all purchases. All orders are sent directly to the banking network for immediate authorization. Your order information is transmitted using SSL secured 128 bit encryption‚ providing the highest standard of security available today (the same kind used by online banks and financial institutions). ClickBank® do not store any credit card or bank account details after your transaction has been completed. No other party‚ including Vendors (i.e. eBook authors/Publishers) or their Affiliates (such as myself at LifeWise Books)‚ will ever have access to your credit card details. Your transaction is 100% safe and secure!

You purchase is also confidential and discreet. Your credit card statement will only show the words ClickBank or CLKBANK. There will be absolutely no reference to the eBook title you purchased. (However it’s also important to remember this so that you can correctly identify the charge as being valid when you check your credit card statement!). Learn more about ClickBank®

How and when will my purchase be delivered?

Immediately after your order is processed you will be directed to the eBook author’s website’s “Thank You/Download” page‚ where you’ll receive instructions on how to download your eBook(s). It’s a very quick‚ easy and secure process‚ therefore you can start reading the information within minutes of ordering!

Do I need special software to download and then read the eBook?

PDF eBooks can be read on any computer‚ however you must have the free Adobe Reader software to open the file after downloading it. Your computer most likely already has Adobe Reader installed. If you don’t already have it‚ you can download the latest version for free directly from Adobe’s website.

Some eBook authors will package up their PDF eBooks within a WinZip file to speed up the download process. To access the PDF eBook(s) from within the WinZip file (after downloading it to your computer)‚ you must have the WinZip file utility. Your computer most likely already has WinZip installed. If you don’t already have it‚ you can download the latest evaluation version for free directly from WinZip’s website.

What if I have problems with downloading the eBook?

Please make sure you have followed the instructions provided at eBook author’s “Thank You/Download” page‚ the page where you are able to download your eBooks following your purchase. If this has not worked‚ or you are still unsure on how to proceed‚ email the author directly for assistance. They will usually provide a contact email on their “Thank You/Download” page‚ as well as in the Receipt emailed to you by ClickBank®. You will also be able to find the author’s email address on the website page on which the eBook is featured.

Remember‚ the eBook author is an expert on the delivery process itself and can give you personalized technical support. Please be patient and allow the author two business days to respond. If you have contacted the eBook author‚ but after two business days the issue remains unresolved‚ we’ll be happy to assist you directly.

How can I get a refund if I’m not satisfied with my purchase?

All eBook purchases are guaranteed by ClickBank®’s “8 Week Risk–Free 100% Money Back Guarantee”. ClickBank® effectively keep your money “in escrow” for 8 weeks‚ and whenever you request a refund… they issue it to you! Furthermore some authors even offer extended guarantees‚ which if applicable will be clearly stated on the eBook’s information pages within our website.

If you’re not completely satisfied with the information contained in the eBook‚ email the author and let them know — they’ll usually arrange the refund for you‚ or will direct you to ClickBank® where you can quickly and easily do it yourself. If you don’t want to deal with the eBook author‚ then you can go directly to ClickBank® and request a refund through their website’s Purchase Questions online form. Just enter the information requested and then select “I would like to return a product” from the drop–down menu provided for the “Subject of request” field.

After I order‚ will the eBook’s author answer my questions?

I can’t officially answer on behalf of the eBook authors‚ however my experience has been that they’re all willing to offer after–sale support. The eBooks promoted by LifeWise Books are usually self–published works‚ based on the author’s personal experience and/or extensive research‚ therefore they’re usually able to answer all your questions in relation to the eBook’s topic.

The best way to contact the eBook’s author is by email. LifeWise Books will always provide the author’s email address on the website page on which the eBook is featured. Also‚ most author’s will provide their personal email address within the eBook itself‚ as well as within post–purchase support emails. Furthermore‚ ClickBank® will always provide you with the author’s technical support email address as part of your purchase Receipt. Therefore you’ll always be able to contact the eBook author with any questions you may have.

Can I share the eBook with my family and friends?

Absolutely not! The eBook’s content is the exclusive property of the author/publisher and/or its licensors and is protected by copyright and other intellectual property laws. The download of the eBook(s) is for your personal (non–commercial) use only. This means that you can download the eBook(s) to one or more computers that are for your personal use‚ but you are not permitted to post it‚ install it or distribute it in a manner that allows access by others.

How can I contact you?

You can email support@lifewisebooks.net‚ or contact us by phone‚ fax or mail at the details provided on our Contact Us page.

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